Red-amber-green survey
A simple pulse that members can answer in a few seconds — easy to understand and easy to read.
Member satisfaction surveys
Track how members feel — from red to green, one club at a time
- A simple red-amber-green pulse — easy to answer and easy to read
- Aggregated overview by club, region and sport
- Anonymous, protected responses, processed GDPR-safe
★★★★★
Used by federations in several countries
GDPR-compliant
How are things in your team?
Not great
OK
Good
Anonymous response · takes 10 seconds
Satisfaction surveys show your federation how members are really doing — right where it counts, out in the clubs. A quick red-amber-green check-in takes members just a few anonymous seconds, and your federation gets a single rolled-up view across every club, so you can step in wherever satisfaction is slipping.
01Federation overview
Keep satisfaction across all your clubs in view
No more guesswork — your federation gets one clear read on satisfaction across the entire organization. Surveys roll up automatically and break out by club, region and sport, so you can spot at a glance where things are thriving — and where a club could use a hand.
Clubs with low satisfaction are clearly flagged, so you can step in and support them before small problems lead to members leaving. The overview makes satisfaction something the federation can act on — not just a gut feeling.
- Aggregated by club, region and sport
- Clubs under pressure are flagged automatically
- From a gut feeling to data you can act on
TV Aarhus Badminton82% green
HSG Odense Handball88% green
TG Vejle64% green
FC EsbjergAct now41% green
SV Aalborg Swimming58% green
02Development & stepping in early
Spot dissatisfaction early — and measure the impact
Satisfaction is never just one snapshot. Run surveys over time and you can tell whether the trend is heading the right way, catching early signs of dissatisfaction while there's still room to act.
When you launch an action — a conversation, an initiative in one club or across the whole federation — you can track whether satisfaction actually improves. That makes it clear what really works.
- Trends by club and across the federation
- Early warnings before members start leaving
- Measure the impact of your actions
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How it works
Satisfaction made simple — for federation and clubs
From one anonymous response to the rolled-up overview — and the federation stepping in to act.
Overview across the board
Aggregated satisfaction by club, region and sport, so the federation sees the bigger picture.
Anonymity & GDPR
The responses are anonymous and processed in a GDPR-safe way — a protected setting encourages honest answers.
Development over time
Track trends, spot dissatisfaction early and measure the impact of your actions.
Built on a foundation clubs already know
Satisfaction surveys on your trusted club platform
70+
sports supported
46,000+
clubs use SportMember
2m+
members on the platform
FAQ
Frequently asked questions
How does a satisfaction survey work?
Members get a simple red-amber-green pulse in the SportMember app they already use. Answering takes only a few seconds, and the federation receives the results automatically collected.
Are the responses anonymous?
Yes. The responses are anonymous and processed in a GDPR-safe way. It is precisely this protected setting that encourages honest answers and a realistic picture of satisfaction.
What does the federation get out of it?
The federation gets an aggregated overview by club, region and sport, sees where satisfaction is under pressure, and can step in where it matters — and track whether the action is working.
Can we track how it develops over time?
Yes. Surveys over time show trends by club and across the whole federation, so you can spot dissatisfaction early and measure the impact of your actions.
Do the clubs have to learn a new system?
No. Satisfaction surveys run in the SportMember app that members and clubs already know — they simply build on the platform you already use.
Federation portal
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Ready to get started?
Stay on top of satisfaction across the whole federation
Book a no-obligation demo and we'll show you how SportMember measures satisfaction, collects the overview and helps you step in at the right time.